How do you make sure the products are sustainable?
We try to purchase products from manufacturers that are as close to the Netherlands as possible. This is better for our environment due to fewer greenhouse gasses wasted on transportation. Of course for some materials and ingredients this is not possible since these cannot be locally sourced. We also look for manufacturers that directly or indirectly support good causes and are small, independent businesses. Product-wise we look for recyclable materials, certifications, and our own research towards materials.
How do you uphold sustainability in your delivery process?
We use the smallest possible recyclable delivery boxes, paper tape instead of plastic tape, and recycle packing material where we can. We also remove all plastic tape of boxes from retailers when we discard them, so they will be recycled. The paper tape we use is easy to remove and the boxes are simple, so customers can easily reuse our boxes as well. For recycling cardboard you can keep the paper tape on it.
Is everything plastic-free?
Our goal is to have as many different eco-friendly replacements for single-use plastic products as possible, for each area of life. We try to get as many products as we can 100% plastic-free, but occasionally this isn’t possible, like with toothbrush bristles or cosmetics that legally require a plastic seal. Offering a better alternative is more important to us than eliminating all plastic, because every bit helps. When a product is not 100% plastic-free, we search for products that can be reused or have refill options so less plastic will be wasted. We guarantee that we always look for the most sustainable option with every kind of product.
What kind of packaging do your products have to replace plastic?
As stated above we do our very best to make as many products as possible 100% plastic-free. That's why most of our products are in paper, glass, tin and even cotton packaging.
Can I recycle these packages at Plastic Free Amsterdam?
We don't offer the possibility to recycle your empty packaging with us. But almost all of our product packaging is ecologically separable. In most cities you have paper and glass bins. For metal packaging this will be recycled with your PMD recycle bin or you can hand them in at your local recycling point
This way you'll be sure that you offered your ultimate contribution to the sustainability of the planet.
Do you have any additional product information or tips for going plastic-free?
How can I pay for my order?
At the checkout we offer the option for Express Payment with PayPal, Shop Pay and Google Pay.
We accept payments with:
- Apple & Google Pay
I forgot to add something to my order, should I make a new one?
Please contact us about this issue and we’ll add it to your order so you won’t have to pay double for shipping.
Who pays international customs fees?
Customs fees are the customers’ responsibility since we don’t have any control over these fees. We suggest looking up the customs fees and rules in your country up before ordering, so you won’t have any surprise costs. Within the EU there are no extra customs fees.
Is it possible to pick-up my order?
Although we are an online webshop and don't have a physical shop. We do offer the possibility to come and pick your order up at our warehouse. You can read all about it on our pick-up policy page.
What courier do you use to send packages?
For shipping our orders we use Cycloon bicycle (also known as Fietskoeriers) and DHL couriers. This is the most sustainable shipping option available in the Netherlands. Picking up your order here in Amsterdam is also possible.
For international shipping, Cycloon is close partners with your different local couriers such as Skynet and Hermes. This however does depend on your country. This way they use existing routes of logistics service providers and save up on CO2 emissions per package.
How many days does it take to get my delivery?
We process and ship packages between 1-3 days after your order confirmation. Delivery usually takes about 1-3 business days after your order is shipped. The bicycle couriers collect the packages from us daily and they strive to deliver all packages in the Netherlands within 48 hours. They deliver the packages from Tuesday to Friday between 6:00 PM and 10:00 PM. Once your package is shipped and scanned, you will receive a track and trace code from Fietskoeriers about the status of your shipment.
How much does shipping cost?
In the Netherlands, shipping costs €4,95. When you spend over €50,- it's free. For international shipping click here.
For more information on shipping, check our shipping page.
I put in the wrong address, what do I do?
- Before your order has been shipped: If we have not shipped your order yet, send us an email at info@plasticfreeamsterdam with your order number and the correct address and we will change it for you before shipping.
- After your order has been shipped: If we have already shipped your order, there is nothing we can do since it's out of our control. Your order will be returned to us by the shipping courier and then we can ship your order again, after which the customer is responsible for additional shipping fees.
However, we are asking you, the customer, to understand that we are a small business and every time we have to re-ship we end up losing money on the order. Not just losing profit, but losing money. We would like our customers to review and please be understanding of the following policy:
If you have made an error in entering your address, we will need to send you an invoice to cover the complete cost of re-shipping your order once it has been returned-to-sender. If this is not your preference, the other option would be to refund your order, minus our cost of shipping.
This policy is not our preference, nor is it our first choice. However, the simplest solution to this problem is to carefully enter and review your address as you are placing your order. If you realize there is a problem with your address, please contact us as soon as possible, and we would be happy to fix it!
Do we accept returns or exchanges?
We do have a return policy of 14 days which makes it possible to return and exchange products. You read more about returning and exchanging on our return policy page.
How can I order as a retailer or discuss a collaboration?
It’s easiest for us if you send us an e-mail at firstname.lastname@example.org.
Please keep in mind to send all relevant information in the mail such as product & shipping information and price list.
Do you offer loyalty points?
We have an online loyalty program where you can earn points and get rewards. To find out more about this, tap the little crown in the bottom right corner of your screen.