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HOLIDAY BREAK | All orders will be dispatched Thursday 12th August
HOLIDAY BREAK | All orders will be dispatched Thursday 12th August

FAQ

SUSTAINABILITY

How do you make sure the products are sustainable?

We try to purchase products from manufacturers that are as close to the Netherlands as possible. This is better for our environment due to fewer greenhouse gasses wasted on transportation. Of course for some materials and ingredients this is not possible since these cannot be locally sourced. We also look for manufacturers that directly or indirectly support good causes and are small, independent businesses. Product-wise we look for recyclable materials, certifications, and our own research towards materials. 

How do you uphold sustainability in your delivery process?

We use the smallest possible recyclable delivery boxes, paper tape instead of plastic tape, and recycle packing material where we can. We also remove all plastic tape of boxes from retailers when we discard them, so they will be recycled. The paper tape we use is easy to remove and the boxes are simple, so customers can easily reuse our boxes as well. For recycling cardboard you can keep the paper tape on it. 

Is everything plastic-free? 

Our goal is to have as many different eco-friendly replacements for single-use plastic products as possible, for each area of life. We try to get as many products as we can 100% plastic-free, but occasionally this isn’t possible, like with toothbrush bristles or cosmetics that legally require a plastic seal. Offering a better alternative is more important to us than eliminating all plastic, because every bit helps. When a product is not 100% plastic-free, we search for products that can be reused or have refill options so less plastic will be wasted. We guarantee that we always look for the most sustainable option with every kind of product.

Do you have any additional product information or tips for going plastic-free?

You can find more info and tips on our blog and our Instagram, or contact us for specific questions. You can also visit the site of the brand of the product you’re interested in.

ORDERS

How can I pay for my order?

At the checkout we offer the option for Express Payment with PayPal, Shop Pay and Google Pay. 

We accept payments with:

  • Creditcard
  • iDeal
  • PayPal
  • Bancontact
  • Apple & Google Pay

I forgot to add something to my order, should I make a new one?

Please contact us about this issue and we’ll add it to your order so you won’t have to pay double for shipping.

Who pays international customs fees?

Customs fees are the customers’ responsibility since we don’t have any control over these fees. We suggest looking up the customs fees and rules in your country up before ordering, so you won’t have any surprise costs. Within the EU there are no extra customs fees. 

SHIPPING

What courier do you use to send packages?

For shipping our orders we use Cycloon bicycle (also known as Fietskoeriers) and DHL couriers. This is the most sustainable shipping option available in the Netherlands. Picking up your order here in Amsterdam is also possible. For international shipping, Cycloon is close partners with your different couriers such as Skynet and Hermes. This however does depend on your country.

How many days does it take to get my delivery?

We process packages every weekday until 4:00 PM. Delivery usually takes about 1-3 business days after your order is processed. The bicycle couriers collect the packages from us daily and they strive to deliver all packages in the Netherlands within 48 hours. They deliver the packages from Tuesday to Friday between 6:00 PM and 10:00 PM. Once your package is shipped and scanned, you will receive a track and trace code from Fietskoeriers about the status of your shipment.

How much does shipping cost?

In the Netherlands, shipping costs 4,95. When you spend over €50,- it's free. For shipping to other countries, click here.

For more information on shipping, check our shipping page.

OTHER

How can I order as a retailer or discuss a collaboration?

It’s easiest for us if you send us an e-mail at info@plasticfreeamsterdam.com

Please keep in mind to send all relevant information in the mail such as product & shipping information and price list. 

Do you offer loyalty points?

We have an online loyalty program where you can earn points and get rewards. To find out more about this, tap the little crown in the bottom right corner of your screen.

What effects does Brexit have on the store?

Some products from the United Kingdom will be out of stock for a long time due to new custom regulations.